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Customer Reviews
PATTI ANN'S FLOWERS
Local Frisco, TX florist
Average Customer Rating: 4.3 of 5 stars. (94 reviews)
Date: Mar 20, 2024
Name: Tara S

State/Province:TX

I gave the wrong address. They picked the flowers up and redelivered. Great customer service.
Michelle H's Reply:
Date: Mar 20, 2024, 1:21 pm

Thank you for your review! We're glad to hear that you were pleased with our customer service. We understand that mistakes happen, and we're always here to help make things right. We hope to serve you again in the future at Patti Ann's Flowers!
Date: Jun 20, 2023
Name: kevin S

State/Province:TX

I ordered my flowers to be delivered on Tuesday for my wife's birthday. They aren't here. If there was a problem I gave my phone number so some one could have at least called . No one answered the phone when I called the first time even though it was not 5.30. I am very disappointed and will be waiting for an explaination.
Tom Cypull, Owner's Reply:
Date: Jun 21, 2023, 3:25 pm

Thank you for allowing us to create the arrangement you ordered and deliver it to your wife this morning. I also refunded your entire purchase as promised. As I mentioned during our phone conversation this morning, your Tuesday order was accidentally put in the Thursday file. This doesn't happen often because of a checking system we created to avoid such an error from happening. The one star review you gave us was deserved. We failed to provide you the service we are known for. We hope you might give us a chance to redeem ourself sometime in the future.
Date: Jun 03, 2023
Name: Cindy S

State/Province:TX

Flowers were great. Very fresh.
Tom Cypull, Owner's Reply:
Date: Jun 03, 2023, 9:28 am

Hello Cindy and thank you for giving us a 5-star review. We're glad you're pleased with the "Colorfulness" arrangement we made for you. It's a blast of color that's for sure. We hope you consider us next time you want flowers. All the best and thanks again for your kind words.
Date: May 27, 2023
Name: Ron L

State/Province:TX

Website provides great details with easy navigation.
Tom Cypull, Owner's Reply:
Date: May 30, 2023, 9:46 am

Thank you Ron. About a year and half a go I changed website management for the reasons you wrote about and several others. For me, it's easier to manage, more visually appealing and easier to use for customers. We hope to hear from you the next time you need to send flowers. Take care.
Date: May 26, 2023
Name: Dena K

State/Province:TX

Ordering was easy, delivery was perfect and flowers were gorgeous!
Tom Cypull, Owner's Reply:
Date: May 30, 2023, 9:53 am

Hi Dena....We appreciate you taking a moment to write a few nice words about us. Glad to hear the ordering process was easy and the delivery and arrangement exceeded your expectations. Your experience with us is what we try to do with each order (big or small). After 41 years in business, we work hard to give the customer more than they expect. Thank you for letting us play a small part in the graduation ceremony.
Date: May 25, 2023
Name: jon r

State/Province:TX

The arrangement was absolutely beautiful. I couldn’t ask for anything more. You’ll always do such a fantastic job. Thank you very very much. Jon Ricks MD
Tom Cypull, Owner's Reply:
Date: May 25, 2023, 9:00 am

Thank you Dr. Ricks for the accolades. All the credit goes to Tim, Rhonda and Park (my designers). Each of them is exceptional and gifted. We will try to keep creating the loveliest arrangements for you and all of our customers. We look forward to helping you with your floral needs for years to come and thanks again.
Date: May 23, 2023
Name: Ginny H

State/Province:TX

Arrangement was beautiful.
Tom Cypull, Owner's Reply:
Date: May 25, 2023, 9:44 am

Good morning Mrs. Harrington and thank you. We are pleased you like the arrangement we created for you for Mother's Day. It's always nice to receive compliments about our work. We hope we can create other arrangements for you in the future.
Date: May 17, 2023
Name: Debbe H

State/Province:TX

Absolutely Beautiful
Tom Cypull, Owner's Reply:
Date: May 17, 2023, 12:47 pm

Thank you Debbe. Thank you for taking a few moments to compliment us on the designer's choice arrangement we made for you. I am fortunate to have the best designers (Tim, Rhonda and Park). I remember this order because it came Kodiak, Alaska. We're pleased you like the arrangement and hope your Mother's Day was enjoyable.
Date: May 16, 2023
Name: Earlene K

State/Province:TX

Excellent service
Tom Cypull, Owner's Reply:
Date: May 16, 2023, 9:15 am

Thank you Ms. Knox for taking time to post a nice review about our efforts. With each order we receive, regardless of size, it's our goal to give our best design effort and service. We hope you enjoy your red rose arrangement and keep us in mind when you need flowers.
Date: May 16, 2023
Name: John S

State/Province:TX

Great product and service. Thanks!
Tom Cypull, Owner's Reply:
Date: May 16, 2023, 9:23 am

Good morning John and thank you for your 5-stars. We're glad your wife enjoyed the dozen red rose arrangement we delivered the first week of May. A dozen red roses remains the our most popular arrangement and we're glad you chose Patti Ann's. Looking forward to hearing from you again. Take care.
Date: May 16, 2023
Name: Kathy L

State/Province:TX

Flowers were awesome. Somewhat upset flowers not delivered near (7 hrs later) requested delivery time
Tom Cypull, Owner's Reply:
Date: May 16, 2023, 11:11 am

Hi Kathy, we appreciate your compliments about the flower arrangement and hope they added to your Mother's Day celebration. During Valentine's and Mother's day weeks we try our best to accommodate delivery time requests, but sometimes we drop the ball. Because of the volume of business we do on both of those weeks, we do not like to promise delivery times and not be able to do it. Any other time of the year, we can usually provide more prompt delivery. Hope you use us again and thanks for taking time to write a nice review.
Date: May 16, 2023
Name: Josh M

State/Province:TX

Arrangement was well done. Prepared on time. No issue with pickup.
Tom Cypull, Owner's Reply:
Date: May 17, 2023, 9:06 am

Hi Josh....Thank you for spending time to write a few nice words about the order you picked-up for Mother's Day. Customers are always welcomed to call ahead and pick-up at an agreed to time. We 're glad all went well and we were able to add some joy to your weekend. We hope to here from you again.
Date: May 15, 2023
Name: Destinie E

State/Province:TX

No concerns. Please keep up the great work! Thank you!
Tom Cypull, Owner's Reply:
Date: May 15, 2023, 4:57 pm

Thank you Destinie. You chose my designer's favorite arrangement, the "Designers Choice". It allows them to use their artistic and design skills to create whatever they want. Over the years, repeat customers have come to trust us and choose it. No two arrangements are alike. It's rare that we disappoint. We appreciate your kind words and 5-star review. Keep us in mind the next time you need flowers.
Date: May 15, 2023
Name: Lori C

State/Province:TX

Beautiful vase arrangement, lots of flowers and fresh
Tom Cypull, Owner's Reply:
Date: May 15, 2023, 9:46 am

Thank you Lori for taking time to let us know how much you liked the arrangement we created for you. It's all about color on Mother's Day. My designers are the best. Each uses their own style and creativity. We're pleased we could play a small part in your Mother's Day weekend and thanks again.
Date: May 15, 2023
Name: Jacki S

State/Province:TX

beautiful flowers!
Tom Cypull, Owner's Reply:
Date: May 15, 2023, 9:34 am

Thank you Jacki for your 5- stars. I know it's a very busy time at school and taking time to say a nice word or two about our work is greatly appreciated. We hope you had a relaxing and enjoyable weekend. We hope we can deliver something to you again in the future. Take care.
Date: May 14, 2023
Name: Nancy L

State/Province:TX

The Mother's Day Designers Choice was beautiful, as always.
Tom Cypull, Owner's Reply:
Date: May 15, 2023, 9:23 am

Good morning Nancy, Now that Mother's Day week is finished, I have time to thank you for your business and the compliment about the designer's choice arrangement. We're happy to play a small part in your Mother's Day celebration. All the best.....
Date: May 13, 2023
Name: Karen P

State/Province:TX

Beautiful arrangements
Tom Cypull, Owner's Reply:
Date: May 13, 2023, 4:45 pm

Hi Karen and we're pleased you like the flowers. We hope that you remember us the next time you need to order flowers, as well as your Colorado sender. Thanks again and all the best.
Date: May 11, 2023
Name: Lacey D

State/Province:TX

The service and attention to detail are always fantastic!
Tom Cypull, Owner's Reply:
Date: May 13, 2023, 4:39 pm

Thank you Lacy for taking time to give us 5-stars. There are a lot of little things that an order might need to ensure both the sender and receiver of the flowers are more than satisfied. It's what we do and glad to do it. Hope to hear from you again.
Date: May 10, 2023
Name: Ione P

State/Province:NE

Receiver loved the flower arrangement. low nice for on the table
Tom Cypull, Owner's Reply:
Date: May 11, 2023, 10:42 am

Thank you for your kind words and 5-stars. If you ever need flowers in the future for someone in the area, we'd be pleased if you call us.
Date: May 04, 2023
Name: Rena P

State/Province:TX

The flowers are absolutely gorgeous. Unique and intricate design. The is the second bouquet my boyfriend has had delivered to me from your shop, and I'm thoroughly impressed.
Tom Cypull, Owner's Reply:
Date: May 04, 2023, 2:08 pm

Thank you Rena. The "Brilliance" arrangement is one of newest creations and we're glad you like it. We hope your boyfriend continues to use us and we both can put a smile on your face.
Date: May 02, 2023
Name: Denise W

State/Province:TX

She really liked the flower arrangement
Tom Cypull, Owner's Reply:
Date: May 03, 2023, 5:26 pm

Thank you for giving us five stars. Next to red roses being the most popular, yellow roses comes in second. It's a Texas tradition. My wife is partial to yellow roses too. We're glad we could provide them to you. Think of us in the future and thanks again.
Date: Apr 24, 2023
Name: Karen H

State/Province:TX

Each spring, our organization holds its big fund-raising dinner (500 plus guests) in downtown Dallas. The last five years Patti Ann's Flowers in Frisco has done all the floral arrangements in line with the chosen theme. Every year they are spectacular; big or small! Always delivered on time and the staff is easy to work with. Sometimes last minute changes were made and they're always accommodating. As CEO/President, we look forward to a continuing and long relationship with Patti Ann's Flowers.
Date: Apr 14, 2023
Name: GRACE G

State/Province:NC

This arrangement was for my daughters bday. I live in NC nd I was so pleased with this flower shop nd the arrangement. I will definitely will be ordering again soon. My daughter is having a baby in June so I can’t wait to order her something from this shop. Thank you very much
Tom Cypull, Owner's Reply:
Date: Apr 14, 2023, 2:11 pm

Thank you Grace for the compliments. We're glad both you and your daughter liked the "Box of Beauty" we created . Congratulations in advance, on becoming a grandmother again. Give us a call when the baby comes.
Date: Apr 12, 2023
Name: Rhonda G

State/Province:TX

The flowers were beautiful and made my daughters day!
Tom Cypull, Owner's Reply:
Date: Apr 12, 2023, 3:25 pm

Thank you for a 5-star review. "Watercolors" has quickly become one of the most popular arrangements we created. Your nice words are appreciated and we're pleased Bryana liked it. Taking the time to let us know how pleased you were with our work means a lot to us. Don't hesitate to call us when you want flowers in the future.
Date: Mar 24, 2023
Name: Shirley K

State/Province:TX

ABSOLUTELY BEAUTIFUL
Tom Cypull, Owner's Reply:
Date: Mar 24, 2023, 9:57 am

We're very glad you liked the "Energetic Roses" arrangement and thank you for a 5-star review. Taking the time to say how much you liked it means a lot to us. We hope we can put a smile on your face again in the near future.
Date: Mar 18, 2023
Name: Kris M

State/Province:TX

Patti Anns is the best florist in Frisco. Have ordered or received numerous arrangements from Patti Anns and every time the are the most beautiful flowers you’ve ever seen. High quality, fresh and long lasting. The only florist I use in the metroplex.
Tom Cypull, Owner's Reply:
Date: Mar 18, 2023, 12:40 pm

Thank you Mr. Mills for your continuing confidence in us. I vividly remember this order. It was a Designer's Choice arrangement for your mother who is not doing well and you wanted something bright and colorful for her room. Please accept my thanks for letting us play a small part in bringing some cheer and happiness to your mother.
Date: Mar 16, 2023
Name: Morgan G

State/Province:TX

Quick and easy and our friend loved the flowers who just lost her pup of 12 years
Tom Cypull, Owner's Reply:
Date: Mar 16, 2023, 1:27 pm

Your kind words are greatly appreciated. The loss of a beloved pet is extremely emotional. Especially one that lives 12 years. You were kind to send Megan an arrangement to brighten her day. We hope we will here from you again and thank you for 5-stars.
Date: Mar 16, 2023
Name: Elizabeth A

State/Province:NE

My friend loved the arrangement!
Tom Cypull, Owner's Reply:
Date: Mar 16, 2023, 9:45 am

Thank you Liz for giving us a 5-star review. We're glad both you and your friend Susan liked the Birthday Confetti arrangement. It's becoming a very popular arrangement with customers. Please call us again and stay well.
Date: Mar 14, 2023
Name: Kerri H

State/Province:TX

First time using Patti’s, I was very impressed with the arrangement they delivered. Will definitely recommend!!
Tom Cypull, Owner's Reply:
Date: Mar 14, 2023, 11:45 am

Thank you for a 5-star review and taking time to write kind words about the Simply Sublime arrangement we created for Ms. Moore's service. We hope you will call us again, but under happier circumstances.
Date: Mar 03, 2023
Name: Blake F

State/Province:TX

Valentine’s Day—admittedly a very busy day. For the money, the flowers I received were all already opened, and lasted maybe 2 more days. Prior occasions I’ve had better quality.
Tom Cypull, Owner's Reply:
Date: Mar 03, 2023, 6:44 pm

Thank you for letting us know about your Valentine's Day flowers. Please know that anytime flowers (bought from Patti Ann's) die/matures far too soon, please call us and we are happy to get a replacement to you. During Valentine's and Mother's Day weeks, our biggest challenge is keeping the blooming process to a minimum to ensure long-lasting life with the customer. We rent a refrigerated trailer to store the flowers for this purpose. The quality of the flowers hasn't changed and remains a top priority everyday. We will work to make your next orders better.
Date: Mar 03, 2023
Name: BJ J

State/Province:TX

This was my first time buying flowers from here and I was not disappointed! Beautiful flowers ready next day and easy, quick, great customer service when I picked them up. I will definitely be ordering from Patti Ann’s again
Tom Cypull, Owner's Reply:
Date: Mar 03, 2023, 11:12 am

Thank you Mr. Jones for taking time to post a nice review about us. Every aspect of your experience with us is what we try to perfect with each customer order. We're glad the Dancing Gerber Daisy arrangement was a hit. We look forward to seeing you again soon.
Date: Feb 28, 2023
Name: Mark C

State/Province:TX

Valentines Day must be such a challenging day for y'all, but it was absolutely not challenging for me to place and pick up the order when I expected it. You all are my go-to flower shop and will continue to be due to the great level of service and professionalism you always provide. I hope you all feel proud! Thank you!
Tom Cypull, Owner's Reply:
Date: Feb 28, 2023, 12:00 pm

Thank you for taking time to give us a 5-star review. Yes, like most florists, Valentine's is more than a day or week for us. I have a great team of devoted people who work very hard. Your compliments are appreciated and we're glad to know the Suns and Roses arrangement was a hit.
Date: Feb 27, 2023
Name: Deborah D

State/Province:TX

very large beautiful plant
Tom Cypull, Owner's Reply:
Date: Feb 27, 2023, 2:37 pm

Thank you Deborah for a five-star review. We are very proud of the variety and quality of plants we offer. Plants are an alternative to flower arrangements that have shorter lives. We appreciate you taking the time to notice our work.
Date: Feb 27, 2023
Name: Robert L

State/Province:TX

Beautiful as always.
Tom Cypull, Owner's Reply:
Date: Feb 27, 2023, 12:24 pm

Thank you Mr. Leach for your review. We appreciate you're continuing confidence in us. Long-time customers like you are the backbone of Patti Ann's. We will work hard to provide you and all our customers with the highest quality product and service. If we should fall short, give us a call and we'll make it right. Take Care.....
Date: Feb 23, 2023
Name: Jeni A

State/Province:TX

This was my first time using Patti Ann's Flowers and I was beyond blown away! The arrangement my coworker received was absolutely STUNNING! Thank you for helping me put a bright spot in her day!
Tom Cypull, Owner's Reply:
Date: Feb 23, 2023, 11:31 am

Thank you Jeni for a 5-star review. I have the best designers. By choosing the designer's choice it allowed our designers to use their skills and creativity. Orders like yours they like the most. Please keep us in mind the next time you need flowers and thank you again.
Date: Feb 18, 2023
Name: Leigh Ann M

State/Province:TX

The arrangement was exquisite! However the flowers started dying within 2 days. It was very disappointing as the arrangements my husband has sent me before from patti Ann’s have lasted for weeks.
Tom Cypull, Owner's Reply:
Date: Feb 20, 2023, 3:47 pm

Hi Leigh Ann, Anytime you receive an arrangement from us and flowers die so quickly call us and we are happy to replace them at no charge. There are several reasons why flowers die prematurely. I left a message on your phone. Give me a call. We stand behind what we sell. To us, it's just the right way to do business. 972-377-9351
Date: Feb 18, 2023
Name: David N

State/Province:TX

The arrangement was beautiful, but just 4 days later the roses are dead. All the orther flowers/greenery in the arrangement are still doing well.
Tom Cypull, Owner's Reply:
Date: Feb 20, 2023, 10:07 am

Hi David, Like any product you buy, please know that Patti Ann's Flowers stands behind the flower arrangements we sell. If the flowers die after a few days, we are happy to replace them at no charge. There are a number of reasons why a flower dies prematurely. Please contact me at your earliest convenience. I will email you as well.
Date: Feb 18, 2023
Name: Nancy L

State/Province:TX

Beautiful as always.
Tom Cypull, Owner's Reply:
Date: Feb 18, 2023, 12:53 pm

Thank you Nancy L. It's great to have repeat customers take time and give us a 5-star review. We hope you will continue to trust us with your flower needs. We so appreciate your kind words. All the best.
Date: Dec 16, 2022
Name: Shazell M

State/Province:TX

Beautiful arrangement. Delivered with care. I absolutely LOVE Patti Ann’s!
Tom Cypull, Owner's Reply:
Date: Feb 20, 2023, 3:58 pm

Dear Shazell, First accept my sincerest apology for the lateness of my response. Most of the time, I respond the same day, but somehow this one got past me. We appreciate your kind words and hope you remember us the next time you want to send flowers. All the best to you.
Date: Oct 12, 2022
Name: Erin C

State/Province:TX

I ordered the flowers at 10:00. They were delivered in less than three hours and they are absolutely gorgeous!!!! My friend sent me a picture of them and she is so happy. Thank you so much!!
Tom Cypull, Owner's Reply:
Date: Oct 12, 2022, 1:20 pm

Thank you for your kind words and 5 stars. You chose a very popular arrangement to give to your friend. I am very fortunate to have great designers and responsible, efficient delivery people. I hope you consider us the next time you want to send flowers.
Date: Aug 30, 2022
Name: Andrea C

State/Province:CA

The arrangement is so beautiful! Thank you will definitely come back!
Tom Cypull, Owner's Reply:
Date: Aug 30, 2022, 4:46 pm

Hi Andrea, Thank you taking the time to give us praise for our work. We're pleased you like the the arrangement our designers created for Jessica. Our designers are the BEST. We hope you call us again.
Date: Aug 29, 2022
Name: Tracey E

State/Province:TX

You all sent a gorgeous bouquet to a family member who just lost a parent, I described what I wanted and you all delivered above and beyond! You truly brightened her day! Thank you!!
Tom Cypull, Owner's Reply:
Date: Aug 30, 2022, 10:38 am

Tracey, It's nice to hear how much the arrangement pleased your family member particularly during a time of grief and sorrow. We're glad we could help you brighten her day. We hope you consider using us in the future. All the best to you...
Date: Jun 10, 2022
Name: Ann H

State/Province:TX

The arrangement i received was beautiful and fresh.
Rhonad's Reply:
Date: Jun 10, 2022, 4:16 pm

Ann, I'm so happy you loved your arrangement. I love designing and love happy customers. Thank you so much.
Date: Jun 07, 2022
Name: Laura G

State/Province:TX

Absolutely beautiful. This was the first time in many years that I received roses that bloomed! Typically buds just drop heads. I am impresses
Tom Cypull, Owner's Reply:
Date: Jun 08, 2022, 9:43 am

Thank you and we're glad to know you liked the arrangement we created for you. A drooping rose means water is not getting up to the flowerhead. Essentially, there's a clog in the stem. Easy fix. YouTube has several videos showing how to reverse the droop. Here at our shop, if there are multiple drooping heads we send out a new arrangement. Hope to hear from you again.
Date: Jun 06, 2022
Name: Gail H

State/Province:TX

Beautiful arrrangement
Tom Cypull, Owner's Reply:
Date: Jun 06, 2022, 9:18 am

We appreciate you taking the time to let us know how much you liked the arrangement. I will pass the compliment to our designers. We hope you will call us when you need flowers in the future.
Date: Jun 03, 2022
Name: Karen F

State/Province:TX

Worked with Patti Ann's Flowers on a coworker bouquet. I had to change the date of the delivery and they were very easy to work with over the phone. Flowers were delivered on time and were pretty.
Tom Cypull, Owner's Reply:
Date: Jun 03, 2022, 12:59 pm

Thank you Karen for posting some nice words about us. One of the nice things about being small and family-owned is being able to adjust elements like customer delivery dates and card messages quickly. We hope you will call us again.
Date: May 31, 2022
Name: Amanda C

State/Province:TX

The flowers were beautiful and really brightened our spirits through this tough time. They are still thriving on the counter as well!
Tom Cypull, Owner's Reply:
Date: Jun 01, 2022, 9:46 am

Good morning Amanda. We appreciate your kind words and taking time to let folks know how pleased you are with the arrangement. Our designers are the best and deserve all the praise. We hope you consider us when you need flowers the next time.
Date: May 28, 2022
Name: Nick K

State/Province:TX

Patti Ann's never disappoints. The staff is always friendly and they are really good at what they do. The summer designer's choice bouquet was the most beautiful arrangement yet! Shop local!
Tom Cypull, Owner's Reply:
Date: Jun 01, 2022, 9:55 am

Thank you Mr. Kalina. Sorry for the delay. I closed the shop and gave the staff a couple extra days off for Memorial Day. Thank you so much for your continuing business and the compliments. We try to give the best service and product in the area with each and every customer. We hope to see you again soon. Take Care.
Date: May 27, 2022
Name: Elaine R

State/Province:TX

The recipient was very pleased and sent a picture. They were beautiful.
Tom Cypull, Owner's Reply:
Date: Jun 01, 2022, 10:14 am

Thank you Elaine. We're glad Lena liked the arrangement we created for her. It's always a little risky trusting a florist to create an arrangement and not knowing what it looks like. We were happy to send you a photo and to know you were pleased with what our designers created for Lena. I'm pleased to say that we have earned the trust of customers through the years. Please contact us in the future when you need a florist. All the best.
Date: May 26, 2022
Name: Jenny B

State/Province:TX

Beautiful arrangement!
Tom Cypull, Owner's Reply:
Date: Jun 01, 2022, 10:20 am

Hi Jenny B. and thank you for your message. We're glad we earned a 5-star review from you. It's what we strive for with every order. Keep us in mind when you need a florist in the future. Thanks again.
Date: May 20, 2022
Name: Michelle B

State/Province:WI

The flowers sent to my mother were beautiful!
Tom Cypull, Owner's Reply:
Date: May 20, 2022, 8:38 am

Thank you Michelle for taking time to convey how pleased you are with the arrangement we created and delivered to your mother. We hope it brightened her day and put a smile on her face. We hope you contact us in the future when you need flowers. Take Care.
Date: May 11, 2022
Name: Becky C

State/Province:AR

I ordered a Mother's Day arrangement for my Mother in Law. She says it is probably the prettiest arrangement she's ever been gifted! A week later it is still looks great. Thanks!
Tom Cypull's Reply:
Date: May 11, 2022, 4:13 pm

Thank you so much Becky for taking time to give us a 5-star review. We created our designer's favorite arrangement for your Mother-in-Law......the "Designer's Choice." We have great designers with decades of experience. It gives them freedom to create with different flowers, colors and sizes. Both customers and recipients seem to love what they do. We are lucky to have them. Thanks again and we hope you call us in the future.
Date: May 09, 2022
Name: Kara A

State/Province:TX

Beautiful srran
Tom Cypull, Owner's Reply:
Date: May 09, 2022, 3:42 pm

Hi Kara, Thank you for taking the time to give us 5-star review. The beautiful srran we made for you is a one-of-a-kind creation. We hope you enjoy its beauty for as long as it lasts. When you have a moment, give us a call and tell us what flowers are in a "srran"..... I'm teasing you. Thank you again and we hope you remember us in the future.
Date: May 09, 2022
Name: Robert L

State/Province:TX

Always beautiful designs, always delivered on time. The best floral shop in North Texas.
Tom Cypull, Owner's Reply:
Date: May 09, 2022, 1:19 pm

Thank you Mr. Leach. We appreciate your compliments and continuing business. We like to think we are the best, but never let it go to our heads. Each order gets our full effort and hope it exceeds both sender and recipient expectations. Hope to hear from you again real soon and thanks again.
Tom Cypull, Owner's Reply:
Date: May 09, 2022, 1:19 pm

Thank you Mr. Leach. We appreciate your compliments and continuing business. We like to think we are the best, but never let it go to our heads. Each order gets our full effort and hope it exceeds both sender and recipient expectations. Hope to hear from you again real soon and thanks again.
Date: May 08, 2022
Name: Hildy K

State/Province:TX

Very nice arrangement. Friendly delivery guy.
Tom Cypull. Owner's Reply:
Date: May 09, 2022, 11:27 am

Thank you you nice words Hildy. I will pass on your compliment to our driver(s). Please think of us in the future.
Date: May 08, 2022
Name: Marcia H

State/Province:TX

The flowers were received a day late and only because the giver called because they did not arrive. The order had been completely lost. Normally would not have been a problem, but I was going out of town. The flowers are lovely and see very fresh.
Tom Cypull, Owner's Reply:
Date: May 08, 2022, 9:06 am

Hello Marcia, Thank you for the 4-star review. Please know, your order was not completely lost. It was in the system. A hard copy of the order did not get printed. We are fortunate to be able to locate an order in a wide variety of ways. Please accept my apology for the day-late delivery. We depend on technology like any business and sometimes it let's us down. I hope you can forgive us and call us in the future. Thank you again and all the best.
Date: May 05, 2022
Name: Sue S

State/Province:TX

very beauiful flower arrangement
Tom Cypull, Owner's Reply:
Date: May 07, 2022, 4:53 pm

Hi Sue and excuse my lateness. I/We have been super busy with Mother's Day. Thank you for your kind words and we hope you call us in the future.
Date: May 04, 2022
Name: R M

State/Province:TX

They were just like the picture and were a hit with all my wife’s coworkers.
Tom Cypull, Owner's Reply:
Date: May 07, 2022, 4:58 pm

Thank you Ryan for taking time to give us a big 5-star review. It's always great when co-workers are impressed by a floral arrangement. We appreciate your business and hope you think of us next time you need flowers.
Date: Apr 28, 2022
Name: Corie S

State/Province:TX

The arrangement was horrible. I would NOT suggest using this florist ever. The arrangement was not what I was expecting and the only good thing the receive could say was that it smelled good. The receiver never mentioned the color the arrangement or anything.
Tom Cypull, Owner's Reply:
Date: Apr 29, 2022, 1:09 pm

Dear Corie, I sent you an email yesterday asking you to contact me to discuss specifically what disappointed you. If you have a moment and if possible, please email a photo of the arrangement so I can look at it. We often ask to have a photo sent to us so we can see exactly what we delivered. Most of the time we are happy to re-do an arrangement when a customer is not pleased. What separates us from other florists is providing service after the arrangement is received when a customer/recipient is not pleased. I look forward to hearing from you.
Date: Apr 24, 2022
Name: Miranda M

State/Province:TX

Probably the prettiest arrangement I’ve ever received. Tons of big beautiful blooms with a variety of bright colors and very fragrant. Got so many compliments from my coworkers and clients!!
Tom Cypull, Owner's Reply:
Date: Apr 25, 2022, 9:08 am

Thank you Miranda for the compliments. We are very fortunate to have the best designers who have that certain gift few of us have. We are pleased that you like the arrangement. We hope you will consider us the next time you need a plant or floral arrangement. All the best to you.
Date: Apr 12, 2022
Name: Jennifer B

State/Province:TX

Excellent service and beautiful arrangement!
Tom Cypull, Owner's Reply:
Date: Apr 12, 2022, 5:00 pm

Thank you Jennifer B. Your compliment is appreciated. We have the best team and we take pride in everything we do.
Date: Apr 11, 2022
Name: Donna H

State/Province:TX

Beautiful arrangement, thank you!
Tom Cypull, Owner's Reply:
Date: Apr 27, 2022, 3:21 pm

Please accept my apology Donna. I usually respond much faster. Thank you for taking the time to express your pleasure with the arrangement. It's a few words, but very meaningful. Please contact us in the future when you need flowers.
Date: Apr 02, 2022
Name: Jennifer C

State/Province:TX

Absolutely Beautiful!!
Tom Cypull. Owner's Reply:
Date: Apr 02, 2022, 12:15 pm

Thank you Jennifer. Your two-word review is very much appreciated. We hope you consider using us the next time you need flowers. Family owned and operated for 40 years. We can wire orders anywhere in the U. S. and the world.
Date: Apr 01, 2022
Name: Joseph J

State/Province:TX

Thank you
Tom Cypull, Owner's Reply:
Date: Apr 01, 2022, 9:07 am

It's our pleasure. We appreciate your business and confidence in us. We hope you remember us in the future when you need flowers.
Date: Mar 27, 2022
Name: Marcia B

State/Province:TX

I loved the arrangement however my hubby said he wrote a longer paragraph and only last sentence was shared. Not sure if he had to pay more for a card or he might have selected wrong option
Tom Cypull, Owner's Reply:
Date: Mar 30, 2022, 10:26 am

Thank you for taking time to give us a 4-star review and we're glad you liked the arrangement. After reading your review, I called our website manager (since your husband Manny ordered via our website) to make sure technology didn't cut-off part of the message. They said, "Wow 10 Years" is all there was. I'm sorry, but that's all we received. We take messages very seriously and review each one for grammar, spelling and punctuation because many times the message is just as important as the floral arrangement. Congratulations on your anniversary and we hope to hear from you in the future.
Marcia Bazan's Reply:
Date: Mar 30, 2022, 10:49 am

My husband confirms he did write paragraph however system did not input this correctly. Just letting you know this is still customer side issue
Date: Mar 22, 2022
Name: M M

State/Province:IA

We are so happy with Patti Ann's service. Our daughter got her flowers and loved them. The pictures she shared with us showed vibrant lush flowers. Over a week later they still looked great. Highly recommend!
Tom Cypull, Owner's Reply:
Date: Mar 24, 2022, 3:01 pm

First, thank you for choosing and giving us a 5-star rating. We try hard to ensure every customer receives the best arrangement and customer service possible. It's good to know your flowers lasted such a long time. We hope you call us again when you need to send flowers.
Date: Mar 17, 2022
Name: Sherry C

State/Province:TX

My boyfriend has been sending me flowers from Patti Ann's for years and they never disappoint. They are beautiful every time I receive them.
Tom Cypull, Owner's Reply:
Date: Mar 17, 2022, 9:28 am

Good morning Sherry and we're so glad you like our work. We also appreciate you taking the time to write a nice review about us and your boyfriend's continuing trust in us. If you're ever close to the shop, please drop in and visit us.
Date: Mar 12, 2022
Name: Torrie R

State/Province:CA

High customer service rating , flowers I ordered out of stock they called me and gave me options Delivered on time and flowers were beautiful ! Thank you it made my best friend in hospital smile!
Tom Cypull. Owner's Reply:
Date: Mar 14, 2022, 11:38 am

Thank you Torrie. It's been our long-standing policy to call a customer when we don't have exactly what the customer ordered. It's just good customer service. We like to offer options and solutions to make you and the recipient happy. Thank you again for a 5-star review.
Date: Feb 28, 2022
Name: David S

State/Province:TX

The experience with Patti Ann's Flowers is always GREAT! In this case, I was delayed picking up an arrangement, and the store called me offering a polite reminder. PERFECT! The selections are always beautiful.
Tom Cypull's Reply:
Date: Feb 28, 2022, 11:52 am

Thank you David. We always try to give the highest level of service as well as the most beautiful arrangements. We try to do the right thing. We know sometimes other things happen and customers forget. Hope to hear from you again soon.
Date: Feb 28, 2022
Name: Paul B

State/Province:TX

This is the first time I have done business with Patti Ann's Flowers and will definitely continue to use them. Valentines Day flowers have always been delayed with other companies for the past 13 years, Patti Ann's were delivered timely and we exactly what I ordered.
Tom Cypull, Owner's Reply:
Date: Feb 28, 2022, 3:04 pm

Thank you Mr. Boone. Your kind words are greatly appreciated. We are celebrating our 40th year of business here on Main Street in Frisco this year. We do business the old-fashioned way....on a person-to-person basis. The roses are from a wonderful family farm in Equador. We look forward to hearing from you sometime in the future.
Date: Feb 28, 2022
Name: Buddy G

State/Province:TX

Excellent. Flowers were picture perfect.
Tom Cypull, Owner's Reply:
Date: Feb 28, 2022, 2:58 pm

Thank you Mr. Goldman for taking time to give us a 5-star review. We're happy that you liked the Valentine's red rose arrangement. We hope you remember Patti Ann's when you need flowers in the future.
Date: Feb 28, 2022
Name: jacob h

State/Province:TX

I was not pleased with the arrangement at all, it looked nothing like the picture other than having sunflowers. I asked to make sure that there were some roses and there was not a single one.
Tom Cypull, Owner's Reply:
Date: Feb 28, 2022, 2:15 pm

Hi Mr. Helton, Please accept my apology. We failed to provide you the arrangement you bought. We had plenty roses, sunflowers and pink carnations to make the design. We missed the special instructions you provided. Valentine's week is an especially busy time for us. We didn't pay close enough attention. Being family-owned and operated for 40 years, each order is taken personally and we do business on a personal level. Any time you are not pleased with what we delivered, please call us and we are happy to replace/re-do at no charge or discuss a full or partial refund.
Date: Feb 28, 2022
Name: Gabriela D

State/Province:TX

It was a poor arragement for the price I paid.
Tom Cypull, Owner's Reply:
Date: Feb 28, 2022, 2:50 pm

Hi Ms. Dominguez, I sent an email message to you. We are sorry that the arrangement you received was not what you expected. Please contact me so we can discuss what specifically you didn't like and discuss a possible replacement. We rarely have a customer that feels they didn't get good value in service and product for their money. If we can make this better for you, please allow us to do so. I look forward to speaking with you. 972-377-9351
Date: Feb 28, 2022
Name: Kelli K

State/Province:TX

We purchased 2 floral arrangements for our older daughters for V-tines Day and my husband then also purchased a huge bouquet of flowers for me for Valentine's Day. All 3 flower arrangements were absolutely beautiful & were done as I/he specified. It was our first time to use Patti Ann's Flowers and we will be back! The customer service was good, especially during one of the busiest flower gifting times of the year! With 3 large floral arrangements we spent a good deal of money - thank you for ensuring our money was well spent. :)
Tom Cypull, Owner's Reply:
Date: Mar 01, 2022, 10:08 am

Thank you Kelli. We're glad you called us and loved the three arrangements we created for you. We are very lucky to have great designers (Tim, Shannon and Park). They total over 40 years of experience and have won several design awards. Thank you for your nice words.
Date: Feb 28, 2022
Name: James M

State/Province:TX

Outstanding job as always. This is not the first time I have used Patti Ann’s Flowers and it won’t be the last. The flowers seem to always be the freshest available and last for weeks as long as water levels are maintained. Great arrangements all of the time. Great job!
Tom Cypull, Owner's Reply:
Date: Mar 01, 2022, 9:54 am

It's great to get a 5-star review!! Thank you Mr. Miille. We're glad you keep coming to us when you need flowers and especially happy to hear your mother liked the arrangement. We are very careful about the quality of flowers we buy from our wholesalers. If the quality doesn't meet our standards, the flowers get returned. Thank you for trusting us with your floral needs.
Date: Feb 18, 2022
Name: Sheryl E

State/Province:TX

Was not happy with the choice of flowers in my arrangement. He requested my favorite flowers which are Lilies, orchids & tulips. I received Lillie’s, red roses (don’t really like),some type of daisies & hydrangea & some other type of weird looking flower. The flowers have died in 4 days. I normally keep flowers from other florist for 2-3 weeks. The vase was outdated & unappealing. I still loved the arrangement only because he sent them & it’s the thought that counts. He did his part, the florist didn’t do theirs. Please don’t send me any emails for anything.
Tom Cypull's Reply:
Date: Feb 18, 2022, 2:10 pm

I'm glad we spoke on the telephone. As I mentioned, your flowers should not have died after four days. We will replace them and deliver it to your workplace on Tuesday, the 22nd. It will include yellow/pink roses (no red), lilies and other flowers During valentine's week, Van Dyke tulips and cut orchids were unavailable. We have a policy of calling customers to get approval to substitute. We dropped the ball this time and we apologize.
Date: Feb 14, 2022
Name: Windsor M

State/Province:TX

My wife was very pleased! Thank you!
Tom Cypull's Reply:
Date: Feb 16, 2022, 1:47 pm

Mr. McIntosh, thank you for taking time to post a review. We're glad you and your wife are pleased with the flower arrangement and thank you for ordering from us. Our designers have over 75 years of collective experience. We are very fortunate to have them. We hope you call again.
Date: Feb 14, 2022
Name: Jeanne M

State/Province:TX

Flowers were beautiful. The chocolate is a pure rip off.
Tom Cypull's Reply:
Date: Feb 14, 2022, 10:45 am

Thank you for posting a kind review. We're glad you liked the flowers. The 6 and 12-piece sea salt chocolates we offer are made by a small chocolatier in McKinney. All of their chocolates are hand made with no artificial ingredients. Please contact me and let me know what you didn't like about them. Would like your input. Tom Cypull, Owner 972-377-9351
Date: Feb 11, 2022
Name: Marci C

State/Province:TX

The flowers were beautiful!! I have been using you since, 1996!
Tom Cypull's Reply:
Date: Feb 16, 2022, 1:54 pm

Hi Marci and thank you for being a steady customer since 1996. That's 25 years!! We hope we can continue to provide the best to you for another 25 years. Stop in the store when you have a moment.
Date: Feb 04, 2022
Name: Candice K

State/Province:TX

Beautiful! Thank you!
Tom Cypull's Reply:
Date: Feb 04, 2022, 2:39 pm

Thank you Candice for taking the time to write a review. This year, we are celebrating our 40th year. It's always been a family-owned and operated business. We like to remind customers that God creates the flowers. We just arrange them in a particular order. We hope we hear from you again in the future.
Date: Jan 28, 2022
Name: RaNell R

State/Province:KS

My sister-in-law loved the flowers. It was her 60th birthday and it brought a smile to her face. Thank you.
Tom Cypull's Reply:
Date: Jan 29, 2022, 11:27 am

Thank you RaNell for taking the time to give us a review. We're glad your sister-in-law enjoyed the flowers. Thank you as well for choosing us to create and deliver the arrangement. This year marks is our 40th year in business and with your help we'll be here for many more. We hope to hear from you sometime in the future.
Date: Jan 27, 2022
Name: Lisa G

State/Province:TX

thank you!
Tom Cypull's Reply:
Date: Feb 04, 2022, 2:44 pm

Thank you Lisa. Our designers are the best and have been with Patti Ann's for many years. It's nice to hear that we put a smile on your face. We hope to hear from you sometime in the future.
Date: Jan 24, 2022
Name: Shonda H

State/Province:NV

Beautiful bouquet!
Tom Cypull, Owner's Reply:
Date: Mar 30, 2022, 10:36 am

Hi Shonda, My response to your 5-star review is far too late. Thank you for taking the time to let us know what you thought of the arrangement. It's always especially nice to receive flowers during the winter months. I hope you call us again and thanks again.